The process of sourcing harnesses the best skills of the best company, in order to ensure the best possible outcome. Quality and cost are both important factors in sourcing a gate repair specialist. Major corporations source technology specialists, product and shipping services, and practically everything else, including who’s going to cater the sandwiches at the next board meeting. Here are four of the industries’ top techniques for sourcing the best gate repair specialist.
1. – Ask the Right Questions.
If you were referred to a gate repair specialist by someone, make sure that you ask them some pertinent questions about the company first. They must have been happy about the overall service that they received, otherwise, they wouldn’t have referred them to you. But don’t be afraid to dig a little deeper, though. Ask them about any negative things that they may have noticed about the gate repair company they used. Example: Did they show up on time, were they polite, did they bring everything they needed to accomplish the job, or did they waste time by running back and forth to their shop, or worse, did they have to send away for a common part that they should’ve had already. All these little things can add up to big problems.
The next round of questions need to be directed towards vetting the potential company to be used. Make important queries such as how long have they been in business? And what is their business statement. A business statement tells allot about a company’s ethics and commitment to its customers. What support services do they provide? And finally, what are the company’s main strengths? This last question may seem like a Gotcha! – Question. This is because it is. If the company’s representative draws a blank on this one – Then move on to another company that actually knows what their main strengths are, without having to think about it at length.
2. – Check References
When vetting a gate repair specialist, it is perfectly appropriate to ask for references. Any professional company worth its salt should have a major well-known client that they have done some work for. Once the references are received, go ahead and call up the company. Explain your situation to them and ask to talk to a manager or the maintenance supervisor. Most companies will be glad to help you; it’s just plain good public relations to do so. If they also source their services, then they will totally be able to relate to what you’re doing.
The internet is also a great, easy, way to also look at several reviews on a selected gate repair service, all on the same page. Sites like Angie’s list, Yelp, and Online Yellow Pages, all have customer reviews below the company’s listing. One will need to be cautious to make sure the reviews are genuine, as some disreputable companies actually pose as customers, giving them raving reviews. The old adage, “If it sounds too good to be true, it probably is,” will be the best way to gauge if a post is genuine or not.
3. – Monitor Response Time
Tip number three is a simple. Test the gate repair company’s response time, reliability, and availability to do the task at hand. Examples would be: How long did it take for the company to return your call. If a consultation, bid, or gate inspection was set up, how long did it take for them to arrive. How efficiently did the company assess the problem? And how quickly did they deliver the proposal to fix the problem. All of these little details come together in order to paint a clear picture of the gate repair service’s competency.
4. – Compare Prices
The reason that the price of the service is last on the list, and not first, is that a cheap service done the wrong way will make you wish that you spent more money to have the job done right in the first place. There are numerous apps and websites that compare prices, unfortunately, they usually just cover retail product prices, not the prices of services like gate repair. This leaves good old fashioned phone calls, and getting out that pen and paper in order to make a comparative list of the competitors and their prices.
One can go to the companies’ websites in order to compare prices, but, there are very few sites in this industry that can accurately cite exact prices on repair work. It is virtually impossible for a repair service to estimate the costs of a repair without knowing the details of the problem first. This is not to say that looking at gate repair websites is a bad way to compare prices, some may have “Live Chat” boxes in which to talk to an actual person and explain the problem, and then get a basic idea of their service call fees, set hourly rates, etc. If one wants to thoroughly research all of their pricing options, getting on the phone and making some strategic calls and documenting what you find out, is much more efficient than just surfing the web.
A gate is an important part of any business or residential property’s daily function; whether for security, cosmetics, parking, or even pets and livestock. It makes good sense to take the repairs of that gate seriously by sourcing the right gate repair service for the job. With a wave of scam artist contractors out there looking to rip unsuspecting people off, one can never be too careful. This is why it is also very important, of course, to make sure that the company has all of their insurance and licensing in order. By using the four established sourcing techniques above, one can add some guarantees to making sure that the job will receive the right candidate, at a reasonable price, in an appropriate amount of time – Getting your gate back to 100% in no time.
Are you looking to repair your garage or gate? Get in touch with New York Gates today. Call us at 718-614-0616 for a free consultation.